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Coaching Skills Workshops - Motivational
Coaching
The Coaching Context
Coaching encourages the development of a success environment in the
workplace.
This activity contrasts 'command and control' management with simple
coaching techniques. The term 'success environment' implies that
employees have potential which can be tapped - acorns becoming oak trees
- as opposed to employees being seen as empty vessels waiting to be
filled with a supervisor's knowledge and experience.
This activity uses two simple exercises, one to expose the problems
implicit in 'command and control' cultures and the other to demonstrate
how competence can be increased by applying a simple coaching technique.
In the first exercise the 'goal' is merely to get the job done; in the
second, it is to achieve the goal and 'grow' the employee by allowing
them to take responsibility for their own performance and channel it
into improved results.
Both exercises are fun and both deliver powerful messages in a simple
and direct way.
Trainer's notes available.
Asking Dynamic and Effective Coaching
Questions
The purpose of this activity is to enable participants to become better
coaches by learning to ask more effective questions.
This is a fun session which really helps participants to improve their
questioning skills as coaches.
The activity consists of two exercises; one to emphasise the need for
co-operating partners to communicate effectively in order to achieve
goals, and to use questions as the basis for communicating; the other
enables coaches to improve their questioning skills by focusing on what
a performer is most aware of as they carry out a task.
Trainer's notes available.
Coaching to Work with the Four Major
Personality Styles
This activity focuses on the ‘people’ side of working with customers and
colleagues.
Participants consider the traits and behaviours of the four major
personality styles. They look at how to recognise them and how to
respond to customers who exhibit those styles. By ‘getting on their
wavelength’ sales and customer service people will build rapport more
quickly and, in so doing, they will work more effectively.
The purpose is to enable participants to recognise the four major
personality styles. To introduce a self-coaching technique that will
allow them to respond more effectively by ‘getting on the right
wavelength’ with their customers.
This is great for all people who must work effectively with internal and
external customers at the ‘people’ level.
Trainer's notes available.
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