|
Coaching Skills Workshops - Relationship
Coaching
Using T-Grow
in Team Meetings
This is a high energy activity. It utilises the TGROW sequence in a
group meeting situation, to focus the participants on creating an action
plan that will achieve a goal or solve a problem.
It is a very effective way of ensuring that meetings are efficient and
that everyone contributes to the issue. As a result every team member
owns their part of the solution.
The purpose of this activity is to provide participants with an
effective way of running team meetings where action, and ‘ownership’ of
that action, are the required results.
Trainer's notes available.
Becoming a Better Leader
This is a compelling activity. It explores in brief, ‘traditional’
leadership qualities, and then focuses on the four primary qualities
which underpin all truly effective leadership behaviour: Vision, trust,
Communication and Sef-Improvement.
Leadership is a skill and can be learned. The most effective way to
change and to improve is through ‘action learning’. Coaching is an
effective and efficient process by which managers can transform
themselves into more effective leaders. The manager who can coach
others, as well as themselves, to develop and apply these primary
qualities will become a truly effective leader.
The purpose of the activity is to enable participants to become better
leaders by focusing on one of the primary qualities of leadership, and
by being coached on how best to develop and sustain it. It is great for
all managers, potential managers and team leaders, regardless of their
experience, as long as they have a desire to improve their leadership
qualities.
Trainer's notes available.
Coaching
to Increase Sales and Enhance Customer Service
This enjoyable and effective activity is designed to enhance traditional
selling and customer care skills. Participants learn to use a powerful
coaching strategy as a tool to build customer relationship, and to
encourage them to buy. This ‘new’ technique will differentiate your
sales and customer support people from the competition in the customer’s
mind.
Selling, at its most simple, is about working with a customer to
persuade them to make a buying decision. Sales people are trained to
open the sale, probe, qualify, present, propose, overcome objections and
close or confirm, in one way or another. If the product or service is
‘big ticket’, a sale can extend over several meetings.
Some very effective sales methods begin with the customer’s situation –
Reality – in order to look at alternatives and then make a decision to
arrange a next meeting or buy the product or service on offer.
Most salespeople and all support staff also know that the relationship
between buyer and seller, and seller’s company, must be built and
sustained by delivering on the agreement to supply and service the
customer.
Trainer's notes available.
|
