Using T-Grow in Team Meetings
This is a high energy activity. It utilises the TGROW sequence in a group meeting situation, to focus the participants on creating an action plan that will achieve a goal or solve a problem.
It is a very effective way of ensuring that meetings are efficient and that everyone contributes to the issue. As a result every team member owns their part of the solution.
The purpose of this activity is to provide participants with an effective way of running team meetings where action, and ‘ownership’ of that action, are the required results.
Trainer's notes available.
Becoming a Better Leader
This is a compelling activity. It explores in brief, ‘traditional’ leadership qualities, and then focuses on the four primary qualities which underpin all truly effective leadership behaviour: Vision, Trust, Communication and Sef-Improvement.
Leadership is a skill and can be learned. The most effective way to change and to improve is through ‘action learning’. Coaching is an effective and efficient process by which managers can transform themselves into more effective leaders. The manager who can coach others, as well as themselves, to develop and apply these primary qualities will become a truly effective leader.
The purpose of the activity is to enable participants to become better leaders by focusing on one of the primary qualities of leadership, and by being coached on how best to develop and sustain it. It is great for all managers, potential managers and team leaders, regardless of their experience, as long as they have a desire to improve their leadership qualities.
* Trainer's notes available.
Coaching to Increase Sales and Enhance Customer Service
This enjoyable and effective activity is designed to enhance traditional selling and customer care skills. Participants learn to use a powerful coaching strategy as a tool to build customer relationship, and to encourage them to buy. This ‘new’ technique will differentiate your sales and customer support people from the competition in the customer’s mind.
Selling, at its most simple, is about working with a customer to persuade them to make a buying decision. Sales people are trained to open the sale, probe, qualify, present, propose, overcome objections and close or confirm, in one way or another. If the product or service is ‘big ticket’, a sale can extend over several meetings.
Some very effective sales methods begin with the customer’s situation – Reality – in order to look at alternatives and then make a decision to arrange a next meeting or buy the product or service on offer.
Most salespeople and all support staff also know that the relationship between buyer and seller, and seller’s company, must be built and sustained by delivering on the agreement to supply and service the customer.
* Trainer's notes available.